Joplin Mortgage Servicers Directory

Injured parties are encouraged to directly contact the mortgage company to which they regularly make mortgage loan payments.

Accredited Home Lenders
Calif.: (877) 273-4599
8 a.m. – 5 p.m. Pacific, Monday-Friday
Fla.: (866) 307-0315
11 a.m. – 8 p.m. Eastern
English and Spanish
www.accredhome.com

Aurora Loan Servicing
(866) 521-3828
8 a.m. – 4 p.m., Monday-Thursday
8 a.m. – 4 p.m., Saturday
All languages
www.myauroraloan.com

Avelo Mortgage LLC
(866) 992-8356
7 a.m. – 10 p.m. Central, Monday-Thursday
7 a.m. – 6 p.m. Central, Friday
English and Spanish
www.avelomortgage.com

Bank of America
(800) 846-2222 (Collections)
8 a.m. – 9 p.m., Monday-Friday
English and Spanish
www.bankofamerica.com
(select Service My Mortgage or Payment Counseling)

Central Pacific Bank
(800) 342-8422
7:30 a.m. – 7 p.m., Monday-Friday
9 a.m. – 5 p.m., Saturday
Hawaiian, English
www.centralpacificbank.com

Charter One Mortgage Insurance
(800) 366-7300
8 a.m. – 5 p.m. Mountain, Monday-Friday
English and Spanish
E-mail: servicing@charterco.com
www.charterco.com/residential/mortgage-services.cfm

Chase Home Finance
Customer Service: (800) 848-9136
8 a.m. – 9 p.m., Monday-Friday
Prime Loan Loss Mitigation: (800) 446-8939
8 a.m. – 9 p.m., Monday-Friday
Subprime Loss Mitigation: (800) 854-4613
8 a.m. – 9 p.m., Monday-Friday
English and Spanish
www.chase.com

Chase Home Finance (NJ)
(800) 446-8939
8 a.m. – 9 p.m., Monday-Friday
English and Spanish
http://chasehomemortgage.com

Chevy Chase Bank
Customer Service: (800) 933-9100
8:30 a.m. – 4:30 p.m., Monday-Friday
Loss Mitigation: (301) 939-4087
7:30 a.m. – 4:30 p.m., Monday-Friday
All languages
www.chevychasebank.com/htm/mortgages.html

CitiMortgage Loans
Loss Mitigation: (866) 272-4749
7 a.m. – 4 p.m. Central, Monday-Friday
Collections: (800) 723-7906
6 a.m. – 11 p.m. Central, Monday-Friday
9 a.m. – 1 p.m. Central, Saturday
5 p.m. – 9 p.m. Central, Sunday
Refinance: (800) 667-8424
7 a.m. – 8 p.m. Central, Monday-Friday
8 a.m. – 2 p.m. Central, Saturday
English and Spanish
www.citimortgage.com

EverHome Mortgage
(800) 669-9721
8:30 a.m. – 5:30 p.m., Monday-Friday
www.everhomemortgage.com

First Franklin Loan Services
Resolution Counseling: (800) 622-5035
F.F.L.S Hope Now: (800) 500-5022
7 a.m. – 11 p.m. Eastern
Monday through Friday
Bilingual
E-mail: hls_hope@hls.ml.com
www.viewmyloan.com
(select Service My Mortgage or Payment Counseling)

First Horizon Home Loans
(800) 919-5376
8 a.m.-5 p.m., Monday-Friday
English and Spanish
www.firsthorizon.com/loans.home.cfm

Flagstar Bank
(800) 945-7700, ext. 9780
8:30 a.m. – 5 p.m., Monday-Friday
All languages
www.flagstar.com/lending/mortgage

Fremont Investment & Loan
(866) 484-0291
8:30 a.m. – 6 p.m. Pacific, Monday-Friday
English and Spanish
www.1800fremont.com

GMAC Mortgage
(800) 850-4622
7 a.m. – 11 p.m. Central, Monday-Thursday
7 a.m. – 6 p.m. Central, Friday
8 a.m. – 12 p.m. Central, Saturday
English and Spanish
www.gmacmortgage.com

Homecomings Financial (now GMAC)
(800) 799-9250
7 a.m. – 11 p.m. Central, Monday-Thursday
8 a.m. – 12 p.m. Central, Saturday
English and Spanish
www.homecomings.com/Resource_Center/ResourceCenter.html

HSBC Mortgage Services
(800) 365-6730
8 a.m. – 6 p.m., Monday-Friday
English and Spanish
www.hsbcmortgageservices.com

Indymac Bank (OneWest)
(877) 736-5556
8 a.m. – 9 p.m., Monday-Friday
All Languages
www.indymacbank.com

Litton Loan Servicing
(800) 999-8501
8 a.m. – 10 p.m. Central, Monday-Thursday
8 a.m. – 5 p.m. Central, Friday
8 a.m. – 12 p.m. Central, Saturday
10 a.m. – 2 p.m. Central, Sunday
All languages
www.littonloan.com

Midland Mortgage Co.
(800) 654-4566
www.MyMidlandMortgage.com

National City Home Loan Services (now PNC)
(800) 367-9305
8 a.m.-5 p.m., Monday-Friday
English and Spanish
www.nationalcity.com

National City Mortgage (now PNC)
(800) 822-5626
8 a.m. – 5 p.m.
English and Spanish
www.nationalcitymortgage.com

NationPoint Loan Services
(800) 346-6437
7 a.m. – 11 p.m. Eastern
Monday through Friday
Bilingual
E-mail: hls_hope@hls.ml.com
www.viewmyloan.com/nationpoint
(select Service My Mortgage or Payment Counseling)

Nationstar Mortgage
(888) 480-2432, ext. 3705
8 a.m. – 8 p.m. Central, Monday-Friday
English and Spanish
www.nationstarmtg.com

Nationwide Advantage Mortgage Company
(800) 356-9442, ext. 7366 and 7127
8 a.m. – 4:30 p.m. Central
Email: custserv@nationwide.com
www.nationwide.com

New Century Financial(now Carrington Mortgage Services)
(800) 790-9502
7 a.m. – 6 p.m. Pacific, Monday-Thursday
7 a.m. – 6 p.m. Pacific, Friday
English and Spanish
www.carringtonms.com

Ocwen Financial Corportation and Loan Servicing
Home Retention Department: (877) 596-8580
Monday-Thursday, 24 hours
Friday 12 a.m. – 7 p.m.
Saturday 9 a.m. – 4 p.m. Eastern
Collections: (800) 310-9229
Monday – Thursday: 8 a.m. – 11 p.m.
Friday 8 a.m. – 7 p.m.
Saturday 9 a.m. – 4 p.m.
Sunday 3 p.m. – 9 p.m.
Customer Service: (800) 746-2936
Monday – Thursday 8 a.m. – 9 p.m.
Friday 8 a.m. – 7 p.m.
English and Spanish
www.ocwen.com

Ohio Savings Bank(now AMTrust Bank)
(866) 476-0022
8 a.m. – 10 p.m., Monday-Friday
8 a.m. – 12 p.m., Saturday
12 p.m. – 9 p.m., Sunday
English and Spanish
www.amtrust.com

PHH Mortgage
(800) 750-2518
8:30 a.m. – 5 p.m. Eastern, Monday-Friday
All Languages
E-mail: MBSlossmitigation@mortgagefamily.com
www.mortgagequestions.com

Regions Mortgage
(800) 748-9498
8 a.m. – 8 p.m. Central, Monday-Thursday
8 a.m. – 6 p.m. Central, Fridays
8 a.m. – 12 p.m. Central, Saturday
English and Spanish
www.regions.com/mortgage/payment_hardship.rf
E-mail your property address and telephone number to loancounselors@regions.com and a loan counselor will contact you.

ResMAE Mortgage Corporation
(866) 804-5604
8 a.m. – 10 p.m. Central
English and Spanish
www.resmaemortgage.com

Saxon Mortgage Services Inc.(previously Meritech Mortgage Services and CRAM Mortgage Services)
(888) 325-3502
7 a.m. – 10 p.m., Monday-Friday
All Languages
E-mail: lossmit@saxonmsi.com
www.saxononline.com
Users log in to see workout options and financial plans.

Select Portfolio Servicing
(888) 818-6032
7 a.m.-8 p.m. MT, Monday-Thursday
7 a.m.-5 p.m. MT, Friday
7 a.m.-11 a.m. MT, Saturday
English and Spanish
www.spservicing.com

SunTrust Mortgage, Inc.
(800) 443-1032
8 a.m.-6 p.m., ET, Monday-Friday
English and Spanish
www.suntrustmortgage.com

U.S. Bank Home Mortgage
(800) 365-7900
8 a.m.-5 p.m. CST, Monday-Friday
All languages
www.usbankhomemortgage.com

Wachovia Corporation (a Wells Fargo Company)
(866) 642-8608
8 a.m.-5:30 p.m., Monday-Thursday
8:30 a.m.-4 p.m., Friday
Many languages
www.wachovia.com

Wells Fargo Home Mortgage
Customer Service Disaster Line: (888) 818-9147
6 a.m. to 10 p.m. CST Monday – Friday
8 a.m. to 2 p.m. CST Saturday
English and Spanish
www.wellsfargo.com

Wilshire Credit Corporation/Merrill Lynch
(888) 952-7339
7 a.m.-4 p.m. PST, Monday-Friday
Most languages
E-mail: wcc_hope@wcc.ml.com
www.wcc.ml.com